Useful documentsPolicies Transition policy Impartiality Policy Confidentiality policy Record policy Suspension / withdrawal policy of granted TQA certificates Certification mark usage policy Policy for COVID19 Procedures Complaints and appeals flow diagram Certification process diagram Requirements for organizations that need management system evaluation/certification – PG.TQA- 81 Dealing with calls and complaints procedure – PG.TQA-97 Applications Certification request Modification of certification requirements Politics transition to the new standard ISO 9001:2015 and ISO 14001:2015 ESDY Accreditations ESYD Accreditation 9001 : 2015 ESYD Accreditation 14001 : 2015 Certification ISO 45001 2018 Certification ISO 37001 2016 ESDY Accreditation